A Chat with Leica AG CEO
I just completed a chat with Mr. Alfred Schopf, the CEO of Leica AG. We had a friendly chat (in German), which was concluded with him inviting me to email him any time I had questions, after which we then could chat on the phone about it. I must say that he is a very nice man, and he pays attention to the comments/complaints that Leica users have been making.
We talked about several issues, but I recall the following highlights:
1. Leica is working on finding/developing a new glass cover for the CCD sensor. Mr. Schopf told me that they worked throughout December on this issue, and he knows that Leica cannot spend "four years on it" since by then it would be outdated. He talked about the problems of how to glue the glass on the sensor, and he mentioned the edges of the sensor and how to make them weather proof.
2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does."
3. He told me that when a Leica camera is sent in for repair, Leica offers rental cameras until the camera gets repaired.
4. He told me that they really don't know much about what goes into the Leica batteries and the generic batteries, but he does not believe that generic batteries can harm the Leica cameras.
5. I have to add this point" he thinks that my German is flawless!
I will try to recall other smaller issues that he may have mentioned. I hope that this summary is useful to you. After talking with Mr. Schopf, I feel happy to be a Leica owner and user.
__________________
- Raid
I just completed a chat with Mr. Alfred Schopf, the CEO of Leica AG. We had a friendly chat (in German), which was concluded with him inviting me to email him any time I had questions, after which we then could chat on the phone about it. I must say that he is a very nice man, and he pays attention to the comments/complaints that Leica users have been making.
We talked about several issues, but I recall the following highlights:
1. Leica is working on finding/developing a new glass cover for the CCD sensor. Mr. Schopf told me that they worked throughout December on this issue, and he knows that Leica cannot spend "four years on it" since by then it would be outdated. He talked about the problems of how to glue the glass on the sensor, and he mentioned the edges of the sensor and how to make them weather proof.
2. He affirmed Leica's customer service offer to replace free of charge the defective sensor. I asked him whether Leica would include second hand bought cameras, and he said "of course, it does."
3. He told me that when a Leica camera is sent in for repair, Leica offers rental cameras until the camera gets repaired.
4. He told me that they really don't know much about what goes into the Leica batteries and the generic batteries, but he does not believe that generic batteries can harm the Leica cameras.
5. I have to add this point" he thinks that my German is flawless!
I will try to recall other smaller issues that he may have mentioned. I hope that this summary is useful to you. After talking with Mr. Schopf, I feel happy to be a Leica owner and user.
__________________
- Raid