I will do that, Brian. People have different opinions. I will share with the CEO my own views. The list below has some useful material in it. I have to be selective.
My "list" is now this:
1. Leica should invest more in the post sales service instead of opening so many boutiques worldwide ! Another view is: I think the Leica boutique stores are an invaluable addition to the Leica culture. They support local Leica artists by giving them a space to showcase their work, they hold workshops, and last but not least you can walk in with or without your own camera and try any of the current products without any pressure to buy.
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2. Consider replacing the IR cover glass that is over the sensor with another type of cover (BG-18) that is less sensitive to humidity.Do this only for defective sensors,
3. Be more consistent in deciding whether to charge or not charge for sensor issues repairs.
4. Stop the bargaining at the repair counter by giving a 5 years warranty on cameras as with lenses
5. Don't ever stop making CCD based Digital cameras. This is a wish that may be difficult to satisfy.
6. Make the upgrade from the M9 immediate, even if the sensor is working. Others suggest to replace only defective sensors.
7. Leica has a special relationship with a niche market segment that is historically invested in old and new M mount lenses and has followed the company through and contributed to its transition to the digital age. Unfortunately, a significant portion of the users in this niche segment cannot afford products priced at the luxury-niche level. And many who do make the stretch are doing so with the idea of being able to use the camera for a longer period of time. This part of the market deserves a no-frills, reliable, moderately priced option that offers full M mount compatibility, full frame, at a premium over other non-RF products, but still at a price affordable for this loyal base.
8. Leica's only chance for survival is to market to luxury/upscale demographics. Leica's brand must resonate with these demographics. Quality and excellence are crucial to maintain and enhance the brand image.
9. Leica is looking for new buyers, who will buy a body and four new lenses, and put 20k on their credit card in one day. But at the same time they want to keep referring to the history, and those collector/users, who were there long before the digital system was sold.
10. The challenge for Leica is that digital products have a shorter time frame as they become obsolete. . Unfortunately many of the buyers are hoping that the Leica product does not become obsolete. The sensor issue puts Leica in a difficult position as it wants to repair the fault but does not want to pay for people to solve their digital obsolescence problem at Leica's expense.
11. In some countries while there are Leica dealers. no service is available, so users need to mail their Leica cameras to Germany and then wait 4-6 weeks until the camera is returned. It would be helpful if Leica offers camera rentals for the waiting time.
12. Customer service for email inquiries should be improved.