'Account Suspended' Fiasco - Apology and Explanation

Amin Sabet

Administrator Emeritus
Jul 3, 2010
124
Sorry to everyone who was trying to access this site and got that awful "Account Suspended" message.

The site was performing poorly recently, and I asked our host to put us on a better server/plan. They were supposed to schedule a time with me so I could give notice to members for downtime, but instead they jumped the gun and just started the process.

Making matters worse, they put up that awful "Account Suspended" message. I can't tell you how many emails Don, BB, and I replied to (thanks Don & BB!), many coming from members who thought they had been banned or hacked.

Again, I apologize for this mess and hope we at least get better performance as a result of the upgrade!

Amin
 

Djarum

All-Pro
Jul 10, 2010
123
Huntsville, AL
Jason
Funny thing is, it happend just after I posted something. I thought, surely, no one had time to read that post and think it was offensive! After trying again, I saw how the site was reacting and the layout of the suspended screen, and I knew it had to be a host/site issue. I actually got some work done today, lol.

Thanks Amin.
 

Ray Sachs

Legend
Sep 21, 2010
123
Not too far from Philly
you should be able to figure it out...
For some reason I can get back onto both sites (and post) with my iPhone, but not on my Mac, using the identical URLs. I'm still getting an "upgrade in progress" message on a white page on both. I've emptied my cache and stuff too. Any thoughts?

-Ray
 

Amin Sabet

Administrator Emeritus
Jul 3, 2010
124
Funny thing is, it happend just after I posted something. I thought, surely, no one had time to read that post and think it was offensive! After trying again, I saw how the site was reacting and the layout of the suspended screen, and I knew it had to be a host/site issue. I actually got some work done today, lol.

Thanks Amin.
At least 4 or 5 members emailed me thinking they had been banned because of a recent post!

I can access both sites from my Verizon tablet and T-Mobile phone but neither from my home computer.
 

Mayank

Veteran
Jul 16, 2010
103
India
I too got the suspended message and realised it could be a hosting problem. Anyhow, thank you for putting in so much of your energy and resources into this fabulous platform, it is deeply appreciated. The outage made me 'miss' Serious Compacts and that's a good thing :)
 
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olli

Super Moderator Emeritus
Sep 28, 2010
123
Sofia, Bulgaria
olli
Anyone having problems with the formatting buttons for new posts with Chrome? I've just discovered that none of them are working for me though they are working fine on other browsers. Not sure if this is related to the changes at the host or a Chrome issue.
 
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Amin Sabet

Administrator Emeritus
Jul 3, 2010
124
Olli, I was having some issues similar to that. I think it still has to do with some type of caching issue and will work itself out with time...

Herman, we won't win any speed awards (unless we get bought by Amazon or AOL :biggrin:), but I'm seeing a big improvement now compared to a few days ago.
 

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