Software Capture One 22 Update Problem

bdbits

Regular
Strange, I did not encounter an error upgrading but of course backed up my catalog just in case. I wonder if you run File > Verify under your immediately preceding version if you get any errors. If so and you can get those fixed maybe it will upgrade ok, just a thought. Also I would report it if you have not already, so that they know there is a problem.
 
Location
Vancouver BC
Name
Graham
Here's the solution that worked for me, based on a post from Stephan Riedelbeck in the Capture One community post Version 15.3.0.100 can't read datebase . I followed his direction to go to c:\Users\Owner\AppData\Local\CaptureOne\Presets60 . Delete this folder and restart Capture One.
For some reason there were 2 'Crop Ratios' folders. I deleted the folder with the presets (the other 'Crop Ratios' folder was empty) and tried to open Capture One again - success! The new update opened and I'm up and running.
 
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doobs

Veteran
Location
Fairfax, VA
Name
Chris
Well, based upon the postings, this might be a Windows thing.

The Windows version of C1 is definitely the red-headed step child.

Ordinarily I'd say to file a support request, but honestly that's a waste of time nowadays.
 

fredlong

Just this guy
Well, based upon the postings, this might be a Windows thing.

The Windows version of C1 is definitely the red-headed step child.

Ordinarily I'd say to file a support request, but honestly that's a waste of time nowadays.
I've been thinking about trying and possibly switching to C1 because of the upcoming iPad version. Are you saying CaptureOne specifically is unresponsive to support inquiries or are you referring to the software development community in general?
 

bdbits

Regular
C1 is more expensive than LR if you do the monthly plan, but on the flip side they do offer a perpetual license (but then you pay for upgrades of course). Honestly the official company support is not very good and never has been. I think PhaseOne did not know how to do software as a product, and sold it to someone who is not very savvy about that either. On the other hand, they do provide quite a few videos and webinars that are decent quality, and there is a pretty good third-party community with quite a lot of how-to videos and articles. I've not really found it difficult to find information on how to do the things I want to do. Personally I find it better than Lightroom for editing, but it is rather poor in photo management if that is important to you, though sessions are a big plus to others (basically skips needing a catalog). User interfaces tend to be a polarizing thing, and some find Capture One's to be ugly or obtuse or whatever. I find it extremely customizable and flexible and prefer the modeless approach where you can use any tool at any time. Different strokes for different folks.

The best thing is to download a trial copy and see what you think. It is 30 days if I recall correctly.
 

doobs

Veteran
Location
Fairfax, VA
Name
Chris
I've been thinking about trying and possibly switching to C1 because of the upcoming iPad version. Are you saying CaptureOne specifically is unresponsive to support inquiries or are you referring to the software development community in general?

Capture One is saying that their support people are based in the Ukraine and thus they cannot process support requests.

The fact that I filed a support request in January before the invasion and they sent me an email telling me this in April is a bit incongruous, but there you have it.

There seems to be people available for new software releases though. Read into that what you may.
 

William Lewis

Top Veteran
Location
Eau Claire, Wisconsin
Name
William Lewis
My read is that they are a very small company, compared to Adobe forex, and contracted out support so that their coders could concentrate on new material. I'd also bet they can't afford different support people and aren't willing to cut off Ukrainians from their support contract to help them through their trouble.

None of this is with any proof, just what I'd think could be true.

Still, I have stopped my subscription and am using a different package instead.
 

John King

Member of SOFA
Location
Beaumaris, Melbourne, Australia
Name
John ...
I have found Adobe support to be very good, mostly, eventually ...

I have genuine copies of CS5 and CS6 Premium, which I still find very useful, as both came with Acrobat Pro.

When my E-M1 MkI and MkII were no longer supported, I finally bit the bullet and subscribed to the CC photographer's package. It is actually cheaper than buying a new licence every 4-5 years! I had already had about 8 years worth out of CS6.

Due to an incompatibility issue with a Windows 7 Pro 64 upgrade to CC, Adobe support downgraded me by one release, so I now have the complete, full installation packages for ACR, Bridge and Photoshop safely stored on my computer.

Since I have no intention of changing my cameras, this should see me out.

As I have one PC running Windows 10 Pro 64, and one licensed seat remaining from Adobe CC, I will install that licence on that PC and see how well it runs with 8 GB RAM and a fairly basic graphics card. Should be instructive ...
 

doobs

Veteran
Location
Fairfax, VA
Name
Chris
My read is that they are a very small company, compared to Adobe forex, and contracted out support so that their coders could concentrate on new material. I'd also bet they can't afford different support people and aren't willing to cut off Ukrainians from their support contract to help them through their trouble.

None of this is with any proof, just what I'd think could be true.

Still, I have stopped my subscription and am using a different package instead.
Agreed on all of the above.

If they had only been providing responsive support before the invasion. But they weren't.

The gist of the matter is I've been filing what is effectively the same support request for years, to get them to fix the broken cataloging system. When they do respond, it's to say, and I quote "upgrade to the latest version, many things have been fixed", knowing full well that it isn't fixed and most likely will never get fixed.

I suspect it's a major code refractor and they can't justify dedicating the amount of labor necessary to fix something that isn't press release material.

I'm not the only one filing support requests on the issue. Their forums are full of discussions on how to work around the issue.

Don't get me wrong, I love what C1 does for my raw images.

I gave up catalogs a couple of years ago and use an omnibus session. Don't import anything, just navigate to files using the folder tree. It works fine.

But it sure would be nice to have catalog functionality. I just recently figured out that I exported some 15,000 jpg's with the wrong color profile. If I had a functioning catalog, I wouldn't have to go through my library, folder by folder, re-exporting them with the correct profile.

If I sound frustrated, I am. I paid, more than once, for functionality that wasn't provided. In my world, that's fraud, but with their wonderful EULA, it's "too-bad"...

Sorry, rant off....
 
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