Capture One "Suspended User"

[doobs]

So,

I've not been able to access the user forum at Capture One for a bit, couple of weeks.

I've sent them notice about it to no response.

Today I logged into my account, no problem, and then migrated to the user forum.

As has been the case recently, I get the "Please sign in to leave a comment." thing at the bottom of the last entry in a thread.

So I hit the link and then see this flash by in the browser:

Notice the 2nd link: "cannot+sign+in+suspended+user"...

Well, that would explain why I cannot stay logged in.

Of course they didn't have the intestinal fortitude to tell me this, or why they did this.

Anyone ever run into a "suspended user" at the Capture One forums?

Cheers

 

[Kevin]

Just to rule it out, did you try with all of your adblocks disabled?

 

[doobs]

Yep.

Everything is ok as long as I'm on my account page. Navigating to anywhere else log's me out.

Thanks,

 

[doobs]

So it get's better.

Virtually my entire existence on the forum has been deleted.

The only evidence of my existence remaining are a couple of quotes of my messages by other folks in the forum.

Priceless.

Remind me to send these cretins some more money......

Real soon.

 

[bdbits]

They erase your presence without a word to you about it? That is a low blow, to be sure.

I have always thought the official forums at CaptureOne were mostly worthless anyway. I belong to a group on Facebook for CaptureOne and it is actually useful now and then. That and a number of YouTube channels has been enough for me to figure things out (which can be a rather low bar).

 

[William Lewis]

< tilts head, gives them the side eye > Glad I shifted over to ART (Another Raw Therapee) from Capture One last year.

Just in case you'll find it useful: Another Raw Therapee Home Page

 

[doobs]

To be truthful, the forum, particularly after the migration to the zendesk forum software, was not very useful. C1 played no part in the forum, insisting that users create support requests for assistance from C1. Never understood that.

But saying that, there was the odd nugget of information there. There are a handful of what I like to call expert users that provide help where they can without any "insider" information. I've often wondered why they do it.

I am aware of ART and have it installed on my laptop. To date, I've never really had the time (or inclination) to dive into it. I'm certain that will change as time progresses as I'm now "retired" and supposedly have more time on my hands....

I've spent a lot of time coming up to speed on C1, and it's what I know best at this juncture, with GIMP a distant second.

Thanks for the commiseration...

 

[Herman]

hi chris, never heart before of art

is it available for chrome os

best

herman

 

[bdbits]

Looks like ART is currently Windows and Linux, with MacOS a work in progress.

 

[bastibe]

I have a rule of sorts, to not interact with social features of service providers. So I might buy from Amazon or Steam, but I won't leave reviews. I won't log into third party websites using my Google account.

The risk of losing access to services is not worth the convenience.

 

[doobs]

Logical. In their defense, I still have access to my account information, but nothing else.