Iansky
All-Pro
- Location
- Cotswolds, UK
Alas, the locking button on the shutter speed dial on my X-Pro2 stopped working and would no longer operate as intended, I had to hold it down to release the dial from "A" and then it would move freely throughout the range and lock again in "A".
This meant that it had to go back to Fuji UK, registered the repair / heard nothing, made a phone call and had an apology and promise to send out return paperwork / box etc which they did.
I dispatched that camera last week as requested with proof of purchase etc and received it back today apparently with a replacement top cover - opened the box and the top cover was the original ( still had the tape over the eyepiece adjustment wheel) and the problem had not been resolved, it looks like they just put it back in the box and returned it untouched!!!!!!!!!
Made a phone call and got an apology (of sorts) and I now have to return it again for hopefully a proper repair this time!
I hope this is not an omen as a colleague of mine had his 100-400 back to Fuji UK 3 times and in the end got a refund and has now changed brands - I certainly do not want to do that but do expect at least an attempt to fix a problem before sending the camera back.
Needless to say I will be without the camera for another period of time and anxious about the quality of service I receive this time round.
I did send an email to the General Manager of Fuji UK and to my delight have received a personal email back from him with a promise to look into it and get back to me today - now that is good service and I look forward to a satisfactory solution.
Watch this space for the update.
This meant that it had to go back to Fuji UK, registered the repair / heard nothing, made a phone call and had an apology and promise to send out return paperwork / box etc which they did.
I dispatched that camera last week as requested with proof of purchase etc and received it back today apparently with a replacement top cover - opened the box and the top cover was the original ( still had the tape over the eyepiece adjustment wheel) and the problem had not been resolved, it looks like they just put it back in the box and returned it untouched!!!!!!!!!
Made a phone call and got an apology (of sorts) and I now have to return it again for hopefully a proper repair this time!
I hope this is not an omen as a colleague of mine had his 100-400 back to Fuji UK 3 times and in the end got a refund and has now changed brands - I certainly do not want to do that but do expect at least an attempt to fix a problem before sending the camera back.
Needless to say I will be without the camera for another period of time and anxious about the quality of service I receive this time round.
I did send an email to the General Manager of Fuji UK and to my delight have received a personal email back from him with a promise to look into it and get back to me today - now that is good service and I look forward to a satisfactory solution.
Watch this space for the update.