That really sucks. Did you pay via Paypal? If so, you should be able to return it pursuant to their "not as described" purchaser protection and to get a complete refund. After all, you gave explicit instructions which Luigi didn't follow. The cost to correct it or of a full refund should be borne by them.
Crud, sorry to read of the problem! As far as leather workers ... If there's no one that fits the bill exactly, perhaps a shoe repair shop? They have to stitch and work with leather quite often ...
Hello Dale, I'm new to this forum so I know I'm responding late to your post. I do so only because I have direct experience with Luigi and his products. I have bought 2 cases from him, one for my LeicaQ and one I designed myself for my Fuji x100T. I have had only good experience with Luigi, even though he is definitely not cheap!
I would guess he made your case to fit the Q with the factory lens hood fitted, this might explain why the front end is so long. If you did not expect or enquire this, he may have assumed it. I don't know if you discussed it with him but I'm sure he would fix it. For sure, shipping is up to you, but if the case is useless then what have you got to lose? I would ship it back by the cheapest means and ask him to correct it, insurance only makes insurance companies wealthy. Alternatively sell it to someone who uses the lens hood on their Q and try again. I would happily use Luigi for another custom case but you have specify every detail. The Q is a terrific camera. The one I've been waiting for.