asiafish
All-Pro
- Location
- Bakersfield, CA
- Name
- Andrew
So last year I sent in my M Monochrom for spots on the sensor, and it was returned to me supposedly repaired (cleaning of sensor, not replacement). It was better, but the exact same spot returned in the same place in just a few months, and back it went again to Leica New Jersey this past July, with a promise of sensor replacement by September 30.
Needless to say, September 30 has come and gone, and now I'm told there will be no new sensors for the Monochrom until January 2016. More than a year to fix a defective sensor is just m,much longer than I am willing to wait, and since I don't want or care about any of the improvements in the new model, I shouldn't have to pay for an upgrade.
I spoke to Leica New Jersey this morning and the person who had been helping me (Roxanna Lynch) said she will talk to management about the situation and should have an answer next week. If that answer isn't a replacement sensor or a replacement camera, I will then write a letter to HQ in Germany and demand either repair or replacement from them.
This is beyond frustrating.
Needless to say, September 30 has come and gone, and now I'm told there will be no new sensors for the Monochrom until January 2016. More than a year to fix a defective sensor is just m,much longer than I am willing to wait, and since I don't want or care about any of the improvements in the new model, I shouldn't have to pay for an upgrade.
I spoke to Leica New Jersey this morning and the person who had been helping me (Roxanna Lynch) said she will talk to management about the situation and should have an answer next week. If that answer isn't a replacement sensor or a replacement camera, I will then write a letter to HQ in Germany and demand either repair or replacement from them.
This is beyond frustrating.