OK.....let me play devil's advocate for a second here. I do weeks of research before buying a $500 camera. They spent more than twice that to hire a photographer for what some think it is the greatest day of their life. Surely they didn't have a good portofolio if they don't even bring a flash to the job. I feel for them, but it's hardly one of life's great tragedies.
Yes, they bought some crappy photos, but they've got each other.