BBW
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- BB
I just received an email notification regarding sending back the camera from the Edison, NJ group.
This is in part what the email said:
Interesting that it says "free camera evaluation". No special shipping box for us over here on the other side of the pond, we have to pack it up and ship it ourselves.
I'm not so sure I'm going to bother. I've only noticed the "orbs" once or twice.... Just not sure what to do. I supposed I should sent it off for its evaluation.
This is in part what the email said:
At this time, if you are happy with the results your X10 is providing, there is no need for any further action on your part. We hope you continue to use and enjoy!
However, if you have already upgraded the firmware and are still experiencing the blooming effect, we are offering a free camera evaluation through September 30, 2012 subject to, and under the terms of the X10 Limited Product Warranty. Please follow these steps to send your camera in to us:
....
Upon our receipt, our service center will conduct an evaluation of your camera. If our evaluation determines that your particular camera’s blooming effect could be improved with the new sensor, then to address any continued concern, we will replace your sensor and ship the upgraded camera back to you at no cost to you. This offer applies only to X10 cameras purchased in the US, where the camera is received at our service center in good working condition by September 30, 2012, where no abuse to the camera has occurred, etc.
Interesting that it says "free camera evaluation". No special shipping box for us over here on the other side of the pond, we have to pack it up and ship it ourselves.
I'm not so sure I'm going to bother. I've only noticed the "orbs" once or twice.... Just not sure what to do. I supposed I should sent it off for its evaluation.